Service

Faulty Goods

Thermos products are manufactured to the highest standards and meet all UK and European standards. If however you encounter a manufacturing problem and would like a replacement or refund then please either;

1.Return the item to the store where you bought it. If the item is not fit for purpose you are entitled under your statutory rights to a replacement or full refund, within a reasonable time period.

2. Return the item with the receipt to;

Thermos Returns
BHL
Middleton Grove
Parkside Industrial Estate
Leeds
LS 11 5BX

As soon as the item and receipt is received, and  the fault verified an equivalent sized  replacement steel flask will be sent to you.  Please note it is impossible to send out replacement glass lined flasks.

Replacement parts

All Thermos flasks are produced globally, and it is not possible to replace parts, especially glass fillers due to their fragile nature.

Some replacement stoppers are available for our recent models, and these are available through the Thermos Online Store.

If you have an older model or different stopper from those shown in the store, we regret they are not available.

We regret that no cups or seals are available. To be directed to the store, please click here.