Contact Us

Thank you for your interest in Thermos.

For UK queries please contact our
Consumer Services Helpline on (0113) 276 3450

For all queries regarding Thermos Barbeques, please contact the
Thermos Barbeque Distributor ‘Charbroil’ on 0114 360 1940.

Service

Faulty Goods
Thermos products are manufactured in socially-compliant factories, where rigorous quality control systems ensure that each product either meets or exceeds the relevant UK or European standards.

In the unlikely event that you experience a problem with your Thermos product, please return the item to the retailer where you purchased it, with proof of purchase, where under your statutory rights, you are entitled to a replacement or refund, within a reasonable time period.

Manufacturer’s Warranty
In addition, on certain Thermos brand products, Thermos offers an extended guarantee that for up to 5 years from the date of purchase, they will be free from defects in material and workmanship. Details of whether your Thermos product is covered by an extended warranty are contained in the instruction sheet supplied with your Thermos product.

If you wish to make a claim under this warranty, please return the item together with proof of purchase to the following address:

Thermos Consumer Services,
BHL Group Ltd.,
Lockwood Park,
Leeds, United Kingdom.
LS11 5UX.

Please note that we do not accept any costs in relation to product returned to us under this warranty. Once we have received the product, we will, at our option, repair or replace the faulty product with the same or an equivalent product. This manufacturer’s warranty is in addition to and in no way infringes your statutory consumer rights.

Replacement Parts
However, we do offer a wide range of other replacement parts and stoppers which are available for purchase exclusively online at the Thermos Online Store. If the part you require is not shown in the store, we regret that they are not available. Please note that no replacement liners for glass flasks are available for sale, because of their fragile nature.

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BPA Free Why it matters

Bisphenol A

Bisphenol A (BPA) is a controversial chemical that can be found in the lining of food cans, certain water bottles and more. Some researchers have linked the hormone-mimicking chemical to a host of issues including behavioral and developmental effects in kids. Thermos plays it safe, and has made a commitment to only manufacture products that are BPA-free.